Elsa’s cement ornaments are very durable. They are made from high-quality cement that withstands wear and tear over time. Although primarily designed for indoor use, they can also be displayed in covered outdoor areas. To maintain their pristine condition, it is recommended to keep them away from extreme weather conditions.
Yes, Elsa is happy to accommodate custom design requests. You can contact her with your ideas, and she will work with you to create a personalized ornament that meets your specifications. Custom designs are a great way to ensure your ornament perfectly matches your decor or serves as a meaningful gift.
The production time for each ornament varies depending on the complexity of the design and the current workload. Typically, it takes about 3-5 days to create an ornament from start to finish. However, for custom or bulk orders, please allow additional time as discussed during the order confirmation.
Caring for your cement ornament is simple. Dust it gently with a soft brush or cloth to keep it clean. Avoid using harsh chemicals or abrasive cleaners, as they can damage the surface. If the ornament is sealed, it may be lightly wiped with a damp cloth; however, unsealed ornaments should not be exposed to moisture.
While Elsa’s ornaments do not come with a formal warranty, customer satisfaction is paramount. If you encounter any issues with your ornament upon delivery or during its initial use, please contact Elsa immediately. She is committed to resolving any concerns and ensuring that each customer is delighted with their purchase.
